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Return Policy
Cabinetry: - Cabinets are acceptable for return to MFS Supply under the following criteria:
- Request is initiated within 30 days after delivery
- Cabinets are in original packaging and original condition
- Cabinets are not custom/special order
- Cabinets are not modified in any capacity
- Cabinets are not assembled outside of MFS Supply
- Please review the details below regarding the process & fees for cabinet returns at MFS Supply:
- 35% restocking fee will be deducted from total of approved refund
- Return shipping can be arranged by MFS Supply, and this additional cost would be deducted from total of approved refund
- If paid via credit card, the final return amount will be refunded to same credit card
- If paid via credit terms, the return will be refunded in the form of a credit to the customer’s account
- MFS Supply reserves the right to reject any returned product due to damage upon return to our headquarters. Customer will be notified of any rejections
- Trim items will incur a 20% restocking fee instead of the standard 35% for cabinets
Countertops: Countertops are not authorized to be returned in any capacity to MFS Supply Other Products: The standard return policy applies to all other non-special order/custom products outside of cabinetry under the following circumstances: - Request is initiated within 30 days of delivery
- Items must be in original packaging and original condition
- Return shipments are paid by the customer
- 20% restocking fee will be deducted from total of approved refund
- MFS Supply reserves the right to reject any returned product due to damage upon return to our headquarters. Customer will be notified of any rejections
In order to initiate a return, please contact
customer service to obtain a return authorization number: Customerservice@mfssupply.com 800.607.0541 You will receive
an email including an Return Authorization Number (RA) attachment. Please print this
RA & include this documentation with your package(s) so that we can
quickly identify and process your refund. Any returns without proper
documentation may result in delayed processing. Please allow 5
business days for your return to be reviewed and processed. Returns are accepted at each of our facilities in
the USA: OHIO ATTN: MFS Supply 31100 Solon Rd Ste #16 Solon, Ohio 44139 ATLANTA ATTN: MFS Supply 1055 Research Center Dr. Atlanta, GA 30331
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