MFS Supply is your affordable source for property management products like lockboxes, appliances and cabinets. We pride ourselves on delivering the best customer service to every individual. If you have general questions about shipping and returns, here are a few FAQs to help.(Q) When will my order ship?
(A) Orders submitted by 4:00 pm ET, Monday-Friday, will be shipped that same day. All orders taken after 4:00 pm ET will be shipped on the next business day. (Q) How long will it take for me to receive my order?
(A) Delivery should be within 1-3 days from your closest warehouse location.
Download our UPS Shipping Map
.(Q) How much are shipping costs?
(A) See our Shipping Information Page
.(Q) Can I pick up my order at your warehouse?
For pickups at our Solon, Ohio Warehouse you may pick up between 8:00 am and 5:00 pm EST, Monday through Friday and on Saturdays, 9:00 am to 1:00 pm EST.
For pickups at our Lakewood, New Jersey Warehouse you may pick up between 8:00 am and 5:00 pm EST, Monday through Friday. For pickups at our Orlando, Florida Warehouse you may pick up between 8:00 am and 5:00 pm EST, Monday through Friday.
PLEASE NOTE: Customer picking up orders must bring a valid receipt or order confirmation for the order they are picking up. Please allow 1 hour between placing your order and picking it up.
(Q) What is your return policy?
(A) Returns are accepted within 30 days of purchase; they must be in the original package and undamaged. Damaged goods will not be accepted. All returns must be inspected by MFS Supply prior to issuing a refund. Return shipments are paid by the customer. Any and all returns are subject to a 50% restocking fee.(Q) What is your policy with refusing an order?
(A) Occasionally, orders are marked as "refused" when the shipping company cannot locate the address. To avoid that scenario, we'll reach out to you to confirm your refusal of an order. If you didn't refuse the order and it was a shipping issue, we will give you an option to ship to an updated address. If you DID refuse the order, we'll accept it but it will require a 20% restocking fee(Q) Who do I contact for Credit References and other Credit related issues?
(A) Please email Chad Nicoletti at firstname.lastname@example.org
(Q) How can I contact you?
440-248-5300 Email: Sales:
contactus@MFSsupply.com Customer Service:
If you would like further help, please contact customerservice@MFSsupply.com.